Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns

Just contact me within: 3 days of delivery

Ship items back to me within: 7 days of delivery

I don't accept exchanges or cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Privacy policy

We collect information provided to us by Etsy including the purchase order, email, name and address for shipping purposes. We do not collect payment information.

The information collected is needed to fulfill and ship an order, and retained in case of dispute or if required for tax purposes or by law. We do not have a mailing list and no emails aside from order and shipping confirmation will be sent unless requested by email. You may also choose to provide me with additional personal information ( if a custom order is set up and approved by me through Etsy conversation).

We share the information provided to us by Etsy on the buyer's behalf with USPS, our carrier. We will share your information to comply with government requests or fraudulent activity investigation. Information is retained long enough to complete transaction and receipt plus aforementioned regulatory compliance which is generally 2 years.

Your information is stored and processed by Etsy. The only information we have is that which you provided to Etsy to complete purchase. You have the right to ask us to delete your personal information once our transaction is completed and goods have been received.

Kstrausswodworking complies with the Etsy Privacy Policy, Seller Policy and Etsy Terms of Service. We are GDPR compliant and are always happy to answer questions.

Legal imprint