Welcome and thank you for viewing my shop. These pens are unique in the way that they are made piece by piece one pen at a time. The pens that you see are the exact pens that you will receive when ordering. The photos are the exact photos taken and are not enhanced by a photo software program, so the pen that you buy is the exact pen and photo that you see listed. Colors may vary slightly due to the bright lights when I photo the pen. I can reproduce a certain style but the pen will always vary slightly in grain appearance and color. The best of the best wood pieces are used but occasionally when turning and finishing variations in grain and color may appear. Some of the wild grain and burls are unpredictable as to how they will finish out in final appearance. This is where each pen is unique in its own special way. All of these pens and letter openers are shipped in a gift box that has a hinged cover that opens for display.
Acrylic pens and feather pens do not have a finish applied like the wood pens have, they simply have a solid acrylic body that is sanded, buffed and polished to over 12,000 grit. This is a very durable and shiny end result with nothing to wear off.
I can also be found at my second Etsy shop, Vintagetimepast
PayPal , Direct payment with a credit card through Etsy.
Domestic pen orders will be shipped by USPS priority mail. Hawaii , Alaska and international orders are estimated at a base price flat rate small box of four pounds or less and at a value of $400.00 or less per shipping box by First Class International by USPS. Kstrauss is not liable for shipping delays in any of the different classes of mailing.
LP record carry cases are heavy and ship in a rather large box, however I still try to ship by Priority Mail.
"INTERNATIONAL BUYERS PLEASE NOTE:
YOU AS BUYER ARE RESPONSIBLE FOR PAYING ALL FEES, DUTIES, AND VAT/GST TAXES, regardless of the text Etsy has added to my listing. Such fees are NOT included in my shipping charge, which ONLY covers the actual postage. I cannot legally charge or pay such fees for you."
International buyers; confirm with your agencies first , to see what is required to receive your package. Any tariffs or customs fees will be passed on to the buyer. Remember, your package may arrive quickly or it may take weeks to clear customs in some areas. Keep this in mind.
PLEASE NOTE- it's rare, but in the event your item were to arrive damaged in the mail please message me so I can make it right before you review! I'll need photos of the box, packaging, and the damaged item, which you can attach in the message, so that I can file for the postal insurance.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Customer satisfaction is my main goal. I carefully inspect every aspect of these pens when making them and will not sell a pen that is not in perfect shape. I take as many detailed pictures as I see fit to let you inspect the quality of the product before you purchase. All pens are tested and inspected before packaging and are in 100% A-1 condition. If for some reason you are not satisfied contact me by Etsy immediately , not private email. I will try to resolve the issue right away. Do not give negative feedback before contacting me first .
Defective Items; If there is a defect in a part or workmanship, contact me for a return or repair. Most pens can be repaired, some easier than others, I will work with you to get the problem solved.
If an item is granted and cleared by the seller for a return it must have a tracking number and it must have insurance that is paid by the original purchaser. All items returned must be in original packages and be in 100% A1 condition. Items will be inspected closely upon arrival. All shipping costs are to be paid by the buyer on any aspect of return issues.
If an item is returned and is not in 100% A1 condition (barring the defective part) other options will be taken at my discretion.
Some of these pens can be matched up with a .07 ever sharp pencil or a 2MM sketch lead pencil and displayed as a pair. Contact me on this. Some pens are strictly pens only and do not have matching pencil options. I will send an information note on how to replace the ink cartridge or lead.
Custom orders are to be prepaid by buyer and are not refundable. All custom orders will take an undetermined amount of time , for some pens take a lot more time than others to make but an estimated completion time will be made and then updated as the order is completed.